shipping policies

Shipping Policy

Thank you for shopping with us! We are committed to providing fast and reliable international shipping services. Please read the following shipping policy for important information regarding your order.

1. Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
  • After your order is processed, we will ship it as quickly as possible and send you tracking information via email.

2. Shipping Methods & Delivery Times

We ship your orders through reliable international carriers. Delivery times may vary depending on the destination country and shipping method selected.

  • Standard Shipping: Estimated delivery time is 7-14 business days.
  • Expedited Shipping: Estimated delivery time is 5-7 business days.
  • Express Shipping: Estimated delivery time is 3-5 business days.

Please note that actual delivery times may vary due to factors such as international logistics, customs checks, or other unforeseen circumstances. We will do our best to ensure your order arrives as quickly as possible.

3. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You will be able to view the exact shipping charges at checkout.

4. Customs and Duties

For international orders, customs in the destination country may impose duties, taxes, or other fees on your package. These additional charges are the responsibility of the recipient, and we recommend that you check the customs regulations in your country before placing an order.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the status of your package on the carrier’s website.

6. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We will ship your order according to the address you provide, and we are not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us as soon as possible, and we will do our best to assist with the correction.

7. Shipping Delays

While we strive to ensure that orders arrive on time, there may be occasional delays due to factors such as holidays, high order volumes, adverse weather, or customs processing. If you believe your order has been delayed beyond the expected delivery time, please contact us, and we will assist in tracking your package.

8. Lost or Damaged Packages

We take great care in ensuring that each package is shipped securely. If your package is lost or damaged in transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue, including offering a replacement or refund.

9. P.O. Box and APO/FPO Addresses

At this time, we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a full street address to ensure smooth delivery.

10. Returns & Exchanges

Please refer to our Return Policy for information on how to return or exchange items. Due to the complexities of international shipping, returns and exchanges may take additional time and incur extra costs.

If you have any questions or need further assistance, please feel free to contact our customer service team. We look forward to providing you with a great shopping experience!